What are the Designers?

Service Desk and Asset Manager are highly configurable. The tools that you use to customize your system to suit your own requirements are the Object Designer, the Window Manager, the Process Designer, the Query and Report Designer, and the Dashboard Designer. In this chapter you can find out about:

• Overview of the Designers
• Test to Live
• Modules and business objects
• Windows
• Processes
• Queries and reports
• The Console Shortcut Bar
• Exporting designs from your database with Design Transfer
• Importing items into your database